Privacy Policy

Privacy policy

This policy describes how Custom Boat Vinyls ("we", "us") collects, uses, and protects your personal information when you shop at customboatvinyls.com.

Information we collect

• Order information — name, email, shipping address, and phone number you provide at checkout. We use this to produce, pack, and ship your order and to email you order confirmations and shipping updates.
• Design details — the text, sizes, colors, and options you enter in our customizers. These are attached to your order so we can cut exactly what you designed and show you a proof reference.
• Usage information — standard technical data (IP address, browser type, pages visited) collected by our storefront platform to run the site and prevent fraud.

How we use your information

• To process and fulfill your orders, including custom production.
• To provide customer service and respond to claims or questions.
• To send transactional emails (order confirmation, shipping notification).
• To improve our store, products, and website experience.

Marketing email

We only send marketing email if you explicitly opt in. Every marketing email includes a one-click unsubscribe.

Sharing

We do not sell your personal information. We share it only with the services needed to run our store: our e-commerce platform (Shopify), payment processors (who handle your card data under PCI-DSS — we never see full card numbers), and shipping carriers.

Retention

We keep order records for as long as required for tax, accounting, and warranty purposes (typically up to 7 years), then delete or anonymize them.

Your rights

You may request a copy of your data, correct it, or ask us to delete it (subject to the retention obligations above) by emailing contact@customboatvinyls.com. Depending on your location, you may have additional rights under laws such as the GDPR or CCPA.

Cookies

We use cookies to keep your shopping cart working, remember your preferences, and measure site traffic. You can block cookies in your browser; the checkout will still function.

Changes

If we update this policy, the revised version will be posted on this page with a new effective date.

Contact

Questions about privacy: contact@customboatvinyls.com.