Refund Policy

Return & refund policy

Every decal we sell is custom-cut to the exact size, color, finish, and text you design in our customizer. Because your order is made specifically for you, we can't accept returns or exchanges on custom items for reasons like change of mind, spelling errors approved in your design, or measured-to-fit sizing that doesn't match your application.

Our error or a defect — fully covered

If your order arrives with a manufacturing defect (peeling liner, mis-cut graphics, wrong color or finish versus the design you approved) or we made a mistake cutting your design, contact us within 30 days of delivery at contact@customboatvinyls.com with a photo of the item and your order number. We will reprint and ship a replacement at no cost to you, or issue a full refund — your choice.

Damaged in shipping

If your package arrives damaged, send us photos of the packaging and the product within 7 days of delivery and we'll replace it free of charge.

Non-custom accessories

Stock accessories (squeegees, application fluid, and similar tools) may be returned within 30 days of delivery if unopened and unused. Return shipping is at the customer's expense unless the item was defective.

Refund timing

Approved refunds are issued to the original payment method within 3–5 business days. Depending on your bank, it can take up to 10 additional days to appear on your statement.

How to start a claim

Email contact@customboatvinyls.com with your order number, a photo of the item, and a short description of the issue. We answer claims within 1–2 business days.